Mbi33 Privacy Policy — How We Protect Your Data
Mbi33 takes the protection of Malaysian users' personal data seriously. This Privacy Policy explains what information we collect, how it is used, how it is protected, and your rights as a user of our platform.
1. What Information Does mbi33 Collect?
When you register and use the mbi33 platform, we collect several categories of information to ensure our services run smoothly and securely. The information we collect includes:
Account Information: Full name, date of birth, email address, phone number, and identity information submitted during registration. This information is required to verify your identity and meet legal compliance requirements.
Payment Information in MYR: When you make a deposit or withdrawal in Malaysian Ringgit (MYR) via methods such as Touch 'N Go, FPX or DuitNow QR, we retain transaction records but do not directly store sensitive card or bank account details. All payment data is processed through secure third-party payment providers.
Device & Browser Information: IP address, device type, operating system, browser type and screen resolution. This data is used to optimise how the platform displays on your device and to detect suspicious access.
Data Usage: Pages visited, session duration, matches watched, bets placed, and in-account settings preferences. This data helps us understand how users interact with the platform and continuously improve the overall experience.
2. How Is Your Information Used?
Mbi33 uses the information collected solely for legitimate and necessary purposes in operating the platform. The primary purposes for which data is used are as follows:
- Processing account registrations and verifying user identities;
- Processing deposits and withdrawals in MYR and maintaining transaction records;
- Delivering account, security and service update notifications;
- Detecting and preventing fraud, money laundering and unauthorised access;
- Complying with applicable legal and regulatory requirements in Malaysia;
- Analysing usage patterns to improve platform products and services;
- Providing customer support when you get in touch with our team.
Mbi33 does not use your data for third-party marketing purposes without your explicit consent. Any marketing communications we send will include an option to unsubscribe.
3. How Are Cookies and Tracking Managed?
The mbi33 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use include:
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are critical to account security;
- Performance Cookies: Collecting information on how users interact with the platform — such as most frequently visited pages — to help us improve our services;
- Functional Cookies: Remembering your preferences such as language, region, and display settings so you don't have to reconfigure them each time.
You can manage your cookie preferences through your internet browser. However, disabling certain cookies may affect the functionality of some parts of the platform. mbi33 does not use third-party cookies for advertising purposes without the user's knowledge.
4. How Is Your Data Stored and Protected?
Mbi33 implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Key measures we have in place include:
- Data encryption using SSL/TLS protocols during transmission between your device and our servers;
- Sensitive data such as passwords is stored in encrypted form using industry-standard encryption algorithms;
- Access to user data is restricted to staff who require it to carry out their responsibilities only;
- Continuous system monitoring to detect unusual activity or unauthorised access attempts;
- Data backups are performed on a regular basis to ensure continuity of service.
Your data is stored on servers located in secure facilities. Retention periods depend on legal and operational requirements — active account data is retained for as long as the account remains active, while closed account data may be kept for up to seven years to meet Malaysia's financial regulatory requirements.
5. Is Your Data Shared with Third Parties?
Mbi33 does not sell or rent users' personal data to any third party for commercial purposes. However, we may share information in the following limited circumstances:
- Payment Service Providers: Transaction information is shared with approved payment providers to process deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements;
- Legal Requirements: mbi33 may disclose information to government authorities, law enforcement bodies, or courts when required under applicable Malaysian law;
- Technology Providers: Technical service providers such as server hosting and cybersecurity support may access user data within the scope of their work, subject to binding data protection agreements.
In all data sharing arrangements, mbi33 ensures that the receiving party upholds data protection standards equivalent to or higher than our own.
6. What Are Your Rights as a User and How Can You Contact Us?
As a registered mbi33 platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you;
- Right to Rectification: You may request corrections to any inaccurate or incomplete information in your account via your profile settings or by contacting our support team;
- Right to Erasure: Under certain circumstances permitted by law, you may request that your data be deleted. Such requests are subject to record retention obligations required by law;
- Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing.
To exercise any of the above rights, or if you have any questions regarding this Privacy Policy, please contact the mbi33 support team by email at [email protected] or visit our FAQ page us. We are committed to responding to all privacy enquiries within 14 business days. mbi33 reserves the right to update this Privacy Policy from time to time, and any changes will be published on this page with a new effective date.
Have a Question About Your Data Privacy?
The mbi33 team is here to help you understand how your data is managed. Reach us via the FAQ page or log in to your account to manage your privacy settings directly.